All of our arrangements are made to order and we do everything to make sure our customers have the best orchid experience and are happy with their purchase.
If your arrangement arrives damaged or you received a wrong arrangement, we will replace it free of charge. Notify us right away within the first 24 hours via email and we will send a replacement.
If your orchid dies within first 7 days, we will replace it free of charge.
If your orchid dies after first 7 days but within the period of 14 days from orchid delivery date, we will replace it with 30% discount off original price + delivery fee + sales tax (if in New York).
We do not offer any replacement or replacement discounts after 14 days from orchid delivery date.
Due to the nature of live orchids, we regret that we cannot be responsible for the health of the plants beyond this time period of 14 days and cannot offer a replacement or refund.
The credit card used at the time of purchase will be refunded and a refund notification will be sent to you via email.
orDER CHANGES / SUBSTITUTION POLICY
Orchid man is unable to cancel or change orders already in process, en route or delivered. same day orders are processed immediately and cannot be changed.
If you need to change an order that is not scheduled for next day delivery please CONTACT US via email or telephone.
Rarely, substitutions of orchids or containers are necessary due to temporary weather and availability.
If this is the case with the arrangement you’ve selected, Orchid man will ensure that the style and color theme of chosen arrangement is preserved and will only substitute items of equal or higher value.